Artificial intelligence and automation are transforming Europe’s banking sector, reshaping employee roles, working models and skills requirements, Jens Tau, chairman of the Banking Committee for European Social Affairs (BCESA) of the European Banking Federation (EBF).
Speaking to the Cyprus News Agency (CNA) ahead of a meeting in Limassol on Friday, Tau said that routine tasks in compliance, fraud detection and customer service will increasingly be automated, enabling staff to focus
