Airline delays, misery and knowing your rights

By Philippa Tracy

Back in the summer of 2022, I read an article bemoaning the lack of glamour in airline travel since the pandemic. It showed how some airlines were still blaming Covid for shoddy customer service. Ridiculous as it was then, a full five years after the pandemic, it has hardly improved . Annual air travel demand has apparently surpassed 2019 levels this year, but what about customer service