JOB DESCRIPTION
Job Title: Reservations Agent Department: Sales and Marketing Reports to: Business Development Manager
SUMMARY OF FUNCTION Responsible of facilitating service to the guests to the set standards, in line with hotel policy achieving the highest possible guest satisfaction.
DUTIES & RESPONSIBILITIES
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type
