Responsibilities:
Assist and resolve daily “Tier/Level 2” technical issues or escalated customer issues from “Tier/Level 1” Customer Support Agents.
Maintain, monitor, and improve developed products and services.
Develop and maintain the Knowledge Base.
Create troubleshooting processes and procedures.
Configure and maintain on board communication systems.
Responsible to communicate with customers and suppliers’ general inquiries and coordinate with the Customer Support Manager.
Responsible for the identification of the function’s risks and
